Frequently asked questions

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  • Our climate-controlled facilities maintain consistent temperature and humidity levels to safeguard the integrity of both private collections and commercial inventories. Each client’s wine is stored in individually secured and monitored units, ensuring that your collection—large or small—receives meticulous care in an environment tailored for optimal aging conditions.

  • We provide both private and bulk storage options, each featuring climate-controlled environments designed to preserve your collection, no matter its size.

  • We offer comprehensive inventory management including detailed cataloging with CellarTracker™, which monitors your collection’s value, drinking windows, and location, while providing access to expert reviews.

  • We offer secure, climate-controlled wine storage at three locations: Framingham, MA, Stoughton, MA, and Napa Valley, CA. Each facility is designed to provide the ideal conditions for preserving your wine collection.

  • Clients can access their collections from Tuesday to Sunday, between 8 AM and 8 PM. Our offices are staffed in Stoughton Tuesday through Saturday, 8 AM to 4 PM.  Framingham is staffed Thursday and Saturday 8 AM to 4 PM.  Special arrangements can be made outside of the listed hours.  

  • We offer comprehensive shipping services throughout the United States via UPS or refrigerated truck. Specialized shipping to Martha’s Vineyard and Nantucket is available, along with international shipping.

  • You can contact us by phone at (617) 739-4401 or fill out the contact form on our website.

  • We provide emergency pickup services for situations such as cellar failures or other urgent storage needs. Our team is ready to respond swiftly, ensuring the protection and safe transport of your wine collection.  We work with all insurance companies.